Shipping & Returns

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Destinations

Buccellati offers free shipping to the following countries*:
– USA
– Europe: Italy, France, Spain, Germany, Belgium, Luxembourg, Great Britain and Switzerland
– Hong Kong
– Japan
– Singapore

 

*Please note orders can only be shipped to the country of the site you are navigating.

Delivery time

Global Orders (Europe, Hong Kong, Japan, Singapore): Standard delivery times are estimated at 14 to 20 business days, depending on the destination and the courier used.

USA Orders: Standard delivery times are estimated at 5 – 7 business days. Additional time may apply to some orders.

Your order

You can pay for your order online. We accept all major credit cards, in addition to PayPal, UnionPay, and AliPay.

If you have placed an order in the United States, you can track it by clicking here.
If you have placed an order in any other country, you can track it contacting info@buccellati.com.

Is a signature requred for my order? 

A signature is required upon receipt of your package. Please note, FedEx enable ID scanning functionality for deliveries in the US, which requires an adult signature. 

Returns and exchanges

If you are not satisfied with the item that you have purchased, you can return it up to 30 days after the date of delivery.
Products purchased online can only be returned to Buccellati via the e-boutique distribution center at our “Returns” department address.
If you wish to exchange the product that you have purchased, our procedure requires you to return the original product and to create a new order.
In all cases, product refunds will take place 14 days after returned goods have been received and quality checks have been performed.

This policy applies to online orders only. For boutique return inquires, please contact your nearby boutique


For returns to the United States, please complete this form if you have an account. If you checked out as a guest please contact our Client Relations Center.
For returns to the rest of the world, please complete the Contact Us form.

 

Alternatively, you can contact our Customer Service team via the Contact Us form so that we can send you the shipping label to be attached to your package.

 

For further information on the Return Policy please see our Conditions of Sale

How can I make a return or exchange? 

If you have an account on our Buccellati.com website, please log into your account and fill out the return form in order to obtain the Return Merchandise Authorization (RMA).

If you checked out as a Guest, please use our Contact Form via the Contact Us page to request a return and obtain a Return Merchandise Authorization (RMA). In your request, please specify Contact Reason: Return of an Online Order and Description: your initial Order Number you obtained from us, reference code (eg. jauear014550xxx000), quantity, and reason.

 

Buccellati will accept the item you wish to return within 30 days of the date of the delivery, in its original packaging.

Before returning your item and obtaining your Return Merchandise Authorization (RMA), please review the following conditions:

1.Buccellati will not accept items for which the safety tag has been removed.
2.Buccellati will not accept items that have been worn, used, altered or damaged.
3.Returns or exchanges for personalized items will not be accepted.
4.The Buccellati e-boutique will not accept items that were purchased at a Buccellati boutique or a Buccellati authorized retailer. These items must be brought back to the original place of purchase.
5.Buccellati will accept items returned to us within 30 days of the date of delivery, in its original packaging in a new, unworn, unused and unaltered state with all materials and documents included. Please provide a copy of the delivery slip or invoice and the following Return form fully completed.
6.Please note that all returned items are subject to a complete quality check by Buccellati.

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