FAQ


What are the shipping costs?

All our shipments are free in the countries listed in the “Shipping and Returns” section. 


I would like to receive my order at a different address from my residence. Is this possible?

We can deliver your order to any address that you give us, as long as it is not a hotel or hospital. 


Can I track my order?

When your order is shipped, we will send you an e-mail containing a tracking link. You can also find this link in the “My Order” section of your account. Of course, you may also email our Customer Service team at any time at info.us@buccellat.com.

If you have placed an order in the United States, you can track it here.
If you have placed an order in any other country, you can contact our Customer Service team by email at info@buccellati.com.


How can I make a return or an exchange?

You have 30 days from the date of delivery to request a return or exchange. However, please note that all items must be in perfect condition. Scratched or damaged items cannot be returned or exchanged.

To make a return, you will find the link to the forms that need to be completed in the “Returns and Exchanges” section. Alternatively, you can contact our Customer Service team through our Contact Us form so that we can send you the shipping label to be attached to your package.


If I make a return, how many days will it take before I receive my refund?

Once we receive your package, we will check the item to ensure that it is intact. If the result of our checks is positive, you will receive your refund within 14 working days.
As soon as we receive your return, we will notify you that the check and refund procedure has started.


Can I change or cancel my order?

If you have second thoughts about an order that you just placed, please contact our Customer Service team as soon as possible. We will be ready to give you all the information you need. 


Is it possible to include a personlized message in the package?

 Yes, absolutely. If you are making a gift, we are ready to help you insert your own personalized message in the order. Please contact our Customer Service team to find the best way to proceed. 


I would like to include an engraving on a gift that I am making. Is this possible?

We will be happy to assist you with this personalization too, provided that the item is suitable for an engraving.
You can request an engraving at your nearest Buccellati store.


Do you have any special tips for maintaining objects?

Depending on whether you purchase a gold or silver object, you will find all of the useful maintenance tips in our “Care Instructions” section.

However, do remember that the staff at our boutiques are here to take care of cleaning and repairing your Buccellati objects. They will be able to assist you with complete professionalism at any time.


How do I know if I am buying the correct size of the item that I wish to order?

For necklaces and earrings, you will find the measurements in the object descriptions.

For rings and bracelets, we suggest following the instructions in the “Size Guide” section.


Do you issue certificates of authenticity for your creations?

All of our gold and silver jewellery, silverware pieces and watches come to you with a certificate of authenticity. You must hold on to this certificate going forward, as it is an important document that you will also be of use when accessing particular services available at our boutiques and authorized stores.