AFTER SALE SERVICES

At Buccellati we passionately care about each of our sophisticated creations that narrate a story of beauty and are the result of our heritage and savoir-faire.

Buccellati provides the following after-sales services depending on the product:

After Sales JewelryAfter Sales Jewelry

JEWELLERY SERVICES

ENGRAVING

  • Buccellati offers personalized engraving services for selected creations to ensure that the special sentiment remains with you forever. Engraving feasibility depends both on the model and on the desired engraving.
  • We therefore recommend that you take your creation to your nearest Buccellati Boutique for an Engraving Service. Our advisors will verify the feasibility of the request. This depends on the design of the creation, its technical characteristics, the space available, and the thickness of the metal.

ADJUSTMENT

  • Buccellati offers adjustments for selected creations (chains, rings and bracelets). We kindly invite you to visit the Buccellati boutique of your choice where our experts will personally support you in getting your perfect fit.

CLEANING and POLISHING

  • Our team of expert jewelers, gemologists, and polishers can restore your Buccellati jewel to its original shine and bring the creation back to the high standards of our Maison. Please note, that the Cleaning and Polishing Service restores the brightness but doesn’t remove any scratches.
  • The Polishing service, carried out in our Boutiques by an expert from the Maison, will make the creation shine again, in accordance with Buccellati quality criteria.
  • For more detailed information, we recommend you visit your nearest Buccellati boutique.

STONE SETTING

  • Buccellati experts will be able to check the stone-setting of your jewel. By visiting one of our boutiques, your request will be taken care of and handled with our ateliers. At our ateliers, our highly qualified experts will assess the setting, the stone, and the surface.

RE-ENGRAVING

  • At Buccellati, Engraving is a technique used as a Maison’s signature on most of our iconic creations and collections. This service can only be done at our Headquarters in Milan, Italy.

DLC RE-COATING

  • Should you wish to refresh a creation featuring the elegant DLC treatment, kindly visit your nearest Buccellati boutique or official retailer.
  • This exclusive service is currently available at Buccellati. An authorized Maison expert will attentively examine your creation and will evaluate its authenticity.
  • Pictures or media are not sufficient; the piece must be physically examined by an authorized Maison expert from our atelier in Milan, Italy.
  • The fee for the service is 1500 Euro/USD per piece evaluated, and it is not available for Auction Houses and Estate Jewelers. This service can take 3 to 6 months to be completed.
  • Buccellati offers an exclusive service that consists in providing a document attesting to the value of a creation.
  • Only through careful physical inspection it will be possible to provide this value. The document will be valid for 2 years, also for insurance purposes.
  • The fee for the service is 1000 Euro/USD per piece evaluated, and it is not available for Auction Houses and Estate Jewelers. This service can take 3 to 6 months to be completed.
After Sales SilverAfter Sales Silver

SILVER SERVICES

ENGRAVING

  • A personal flair can also be added to our silver pieces by engraving names, dates or personal messages on your exquisite silver creation. Engraving feasibility depends both on the model and on the desired engraving.

CLEANING

  • Buccellati offers a complimentary cleaning service for silver pieces in all our boutiques, where our experts will take care of the creation. Please bear in mind that cleaning restores the brightness but does not remove any scratches. For oxidated items like Furry animals and Doge creations, cleaning is recommended at a boutique or HQ.
  • Should you need to replace a component, e.g. Murano glass, or the back of a frame, we recommend you visiting an official boutique or your trusted Buccellati dealer for the repair of your exquisite silver creation.
  • This exclusive service is currently available at Buccellati. An authorized Maison expert will attentively examine the creation in your possession and evaluate the authenticity.
  • Pictures or media are not sufficient;. The piece must be physically examined by an authorized Maison expert from our atelier in Milan, Italy.
  • The fee for the service is 1500 Euro/USD per piece evaluated, and it is not available for Auction Houses and Estate Jewellers. This service can take 3 to 6 months to be completed.
  • Buccellati offers an exclusive service that consists in providing a document attesting the value of a creation.
  • Only through careful physical inspection it will be possible to provide this value. The document will be valid for 2 years, also for insurance purposes.
  • The fee for this service is 1000 Euro/USD per each valued creation, and is not available to Auction Houses and Estate Jewellers. This service can take 3 to 6 months to be completed.
After Sales WatchesAfter Sales Watches

WATCH SERVICES

ENGRAVING

  • We offer an engraving service that can add a personal flair to a Buccellati timepiece.
  • For some creations, our engraving experts have determined the most appropriate technique in advance, we therefore recommend you visit our boutiques, where our advisors will verify the feasibility of the request.

RE-SIZING INTERVENTION

  • A resizing service can be carried out on a selection of our timepieces. We would recommend you to visit our boutiques, where our experienced advisors will verify the feasibility of your request.

To preserve the precision of a Buccellati timepiece and its impressive design, a regular servicing is recommended.

FUNCTIONAL CHECK-BATTERY OR WR SERVICE

  • Buccellati experts will carry out a detailed diagnosis, including service recommendations and related costs. This initial assessment is a free service offered by Buccellati. The replacement of the battery will be offered as well.

CLEANING

  • A standard cleaning is a complimentary service offered by Buccellati.

POLISHING

  • Polishing a Buccellati watch will reveal the shine it had on the first day. This is however a delicate process that should be carried out when necessary only.
  • This exclusive service is currently available at Buccellati. An authorized Maison expert will attentively examine the creation in your possession and evaluate the authenticity.
  • Pictures or media are not sufficient.; The piece must be physically examined by an authorized Maison expert from our atelier in Milan, Italy.
  • The fee for the service is 1500 Euro/USD per each evaluated object, and it is not available for Auction houses and Estate jewellers. This service can take 3 to 6 months to be completed.

For further information, feel free to contact-us.